How To Fix CRM_MKTTG616 - Operations between persons and organizations are restricted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 616

• Message text: Operations between persons and organizations are restricted

What causes this issue?

You are trying to perform a drag and drop operation (keep, exclude,
split, intersect, merge, remove, or display distribution) involving one
of the following combinations:
Two segmentation elements
Two target groups
A filter and a segmentation element
However, the corresponding business partner categories do not fit
together.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that your segmentation elements or target groups fit together.
For more information, see SAP Library for SAP CRM on SAP Help Portal at
<DS:URLA.HTTP://HELP.SAP.COM/CRM>http://help.sap.com/crm</> -> <LS>SAP
EHP2 for SAP CRM 7.0</> -> <LS>Application Help</> -> <LS>Marketing
</>-> <LS>Core Objects and Functions in Marketing</> ->
<LS>Segmentation and List Management </> -> <LS>Segmentation</> ->
<LS>Target Group</> -> <LS>Working with Target Groups</>
<LS>Graphical Modeling</> -> <LS>Working with Filter and Segments in the
Graphical Modeler</>
<LS>Graphical Modeling</> -> <LS>Drag and Drop for Segmentation Elements
in the Graphical Modeler</>

Procedure for System Administrators

When creating the data source, you use the <LS>Business Partner Category
</> (<LS>BP Category</>) field to define whether a segmentation element
can segment persons or organizations.
You make the relevant settings for data sources in Customizing for
<ZK>Customer Relationship Management </>under <ZK>Marketing </>->
<ZK>Segmentation </>-> <ZK>Maintain Data Sources and Attribute Lists</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG616 - Operations between persons and organizations are restricted ?

  The SAP error message CRM_MKTTG616 indicates that there are restrictions on operations between persons and organizations in the SAP Customer Relationship Management (CRM) system. This error typically arises when trying to perform actions that involve both person and organization business partners, which may not be allowed due to configuration settings or business rules.
  Cause:
  
  Configuration Settings: The system may be configured to restrict certain operations between person and organization business partners. This could be due to business rules that dictate how these entities can interact.
  Data Integrity Rules: There may be data integrity rules in place that prevent certain combinations of business partner types from being processed together.
  Authorization Issues: The user may not have the necessary authorizations to perform the operation involving both types of business partners.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings in the SAP CRM system related to business partner management. Ensure that the settings allow for the desired operations between persons and organizations.
  
  Navigate to the relevant customizing settings in the SAP system (Transaction SPRO) and check the settings under CRM > Master Data > Business Partner > Define Business Partner Roles and Relationships.
  
  
  
  Review Business Rules: If there are specific business rules that restrict operations between persons and organizations, consider whether these rules can be modified or if exceptions can be made for certain cases.
  
  
  User Authorizations: Verify that the user attempting the operation has the necessary authorizations. This can be checked in the user roles and profiles assigned to the user.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any additional insights or specific instructions that may apply to your version of SAP CRM.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause or solution, consider reaching out to SAP support for assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  Business Partner Types: Understand the differences between person and organization business partners in SAP CRM, as this will help in troubleshooting and configuring the system correctly.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing business partner data.
  SAP Notes: Search for SAP Notes related to CRM_MKTTG616 in the SAP Support Portal for any patches or updates that may address this issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.