How To Fix CRM_MKTTG615 - Business partners removed from target group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 615

• Message text: Business partners removed from target group

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG615 - Business partners removed from target group ?

  The SAP error message CRM_MKTTG615 indicates that certain business partners have been removed from a target group in the SAP Customer Relationship Management (CRM) system. This can occur for various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Cause:
  
  
  Data Changes: Business partners may have been removed from the target group due to changes in their status or attributes. For example, if a business partner is marked as inactive or if their classification changes, they may no longer meet the criteria for the target group.
  
  
  Target Group Criteria: The criteria defined for the target group may have changed, leading to the exclusion of certain business partners. This can happen if the selection criteria are modified or if the underlying data for the business partners changes.
  
  
  Manual Removal: Business partners may have been manually removed from the target group by a user or through a batch process.
  
  
  Data Consistency Issues: There may be inconsistencies in the data that lead to the removal of business partners from the target group.
  
  
  Solution:
  
  
  Review Target Group Criteria: Check the selection criteria for the target group to ensure that they are still valid and that the business partners in question meet these criteria.
  
  
  Check Business Partner Status: Verify the status of the business partners that have been removed. If they are inactive or have been changed in a way that affects their eligibility, you may need to update their status or attributes.
  
  
  Re-add Business Partners: If the removal was not intended, you can manually re-add the business partners to the target group if they still meet the criteria.
  
  
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the business partner data that may have led to their removal.
  
  
  Consult Logs and Documentation: Check system logs or documentation to see if there are any automated processes or batch jobs that may have caused the removal of the business partners.
  
  
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) and CRMD_ORDER (CRM Order Management) to manage business partners and target groups.
  SAP Notes: Look for SAP Notes related to CRM target groups and business partner management for any known issues or patches.
  Documentation: Review SAP documentation on target group management and business partner data management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the CRM_MKTTG615 error and implement a solution to resolve it.