How To Fix CRM_MKTTG614 - Usage category & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 614

• Message text: Usage category & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG614 - Usage category & does not exist ?

  The SAP error message CRM_MKTTG614 typically indicates that there is an issue with the usage category in the context of SAP CRM (Customer Relationship Management) marketing. This error suggests that the system is unable to find a specified usage category, which is necessary for processing marketing activities or campaigns.
  Cause:
  
  Missing Usage Category: The specified usage category does not exist in the system. This could be due to incorrect configuration or data entry.
  Incorrect Configuration: The usage category may not have been properly set up in the system, or it may have been deleted or deactivated.
  Authorization Issues: The user may not have the necessary authorizations to access the specified usage category.
  Data Inconsistency: There may be inconsistencies in the data that are causing the system to fail to recognize the usage category.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for marketing in SAP CRM.
  Verify that the usage category in question is defined correctly.
  If it is missing, you may need to create it or restore it from a backup.
  
  
  
  Create or Modify Usage Category:
  
  If the usage category does not exist, you can create a new one using transaction codes like SPRO to access the configuration settings.
  Ensure that all necessary attributes and settings for the usage category are correctly defined.
  
  
  
  Check Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the usage category.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Data Validation:
  
  Check the data being processed to ensure that it references valid usage categories.
  If there are any inconsistencies, correct them in the relevant master data or transactional data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM marketing and usage categories for any specific guidance or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional insights based on the specific version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (CRM Order Management), and others that may help in navigating the configuration settings.
  SAP Notes: Search for SAP Notes related to CRM_MKTTG614 for any known issues or fixes that may apply to your situation.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTTG614 error message in SAP.