How To Fix CRM_MKTTG350 - Target group is not external

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 350

• Message text: Target group is not external

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG350 - Target group is not external ?

  The SAP error message CRM_MKTTG350 indicates that the target group you are trying to use is not classified as an "external" target group. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you are attempting to execute a marketing campaign or activity that requires an external target group.
  Cause:
  
  Target Group Type: The target group you are trying to use is defined as an internal target group. In SAP CRM, target groups can be classified as either internal or external. Internal target groups are typically used for internal marketing activities, while external target groups are meant for campaigns directed at customers or prospects outside the organization.
  Configuration Issues: There may be configuration settings in the system that incorrectly classify the target group or prevent it from being used in external campaigns.
  Data Issues: The data associated with the target group may not meet the criteria for being classified as external, such as missing or incorrect customer data.
  
  Solution:
  
  
  Check Target Group Settings: 
  
  Go to the target group in question and check its settings. Ensure that it is marked as an external target group. You can do this by navigating to the target group in the SAP CRM system and reviewing its properties.
  
  
  
  Create a New Target Group: 
  
  If the current target group cannot be changed to external, consider creating a new target group that meets the external criteria. Ensure that it includes the necessary external contacts or customers.
  
  
  
  Review Configuration: 
  
  Check the configuration settings in the SAP CRM system related to target groups. Ensure that the settings allow for the creation and use of external target groups.
  
  
  
  Data Validation: 
  
  Validate the data associated with the target group. Ensure that all necessary fields are filled out correctly and that the target group includes valid external contacts.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for more detailed information on target group classifications and how to manage them.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on managing target groups.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Consider reviewing training materials or documentation related to SAP CRM marketing functionalities to better understand how target groups are managed.
  
  By following these steps, you should be able to resolve the error and successfully use the target group in your marketing activities.