How To Fix CRM_MKTTG000 - Control error; contact the Hotline

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 000

• Message text: Control error; contact the Hotline

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG000 - Control error; contact the Hotline ?

  The SAP error message "CRM_MKTTG000 Control error; contact the Hotline" typically indicates a problem within the SAP CRM (Customer Relationship Management) system, particularly related to marketing or campaign management functionalities. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system bugs.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the marketing or campaign management configuration can lead to control errors.
  Data Inconsistencies: Missing or incorrect data in master data (like business partners, products, etc.) can trigger this error.
  Authorization Problems: Insufficient user authorizations to access certain functionalities or data.
  System Bugs: There may be known bugs in the version of SAP you are using that could cause this error.
  Integration Issues: Problems with integration between different SAP modules or external systems.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the SAP CRM system related to marketing and campaigns. Ensure that all necessary settings are correctly configured.
  Data Validation: Validate the data being used in the marketing campaign. Check for missing or incorrect entries in master data.
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to perform the actions they are attempting.
  Review Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available.
  Contact SAP Support: If the issue persists and you cannot resolve it, contact SAP Support or your internal IT support team for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Refer to the official SAP documentation for CRM marketing functionalities to ensure you are following best practices.
  
  By following these steps, you should be able to diagnose and potentially resolve the "CRM_MKTTG000 Control error" in your SAP system.