How To Fix CRM_MKTSC102 - List of accrual models from BI system was not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTSC - Scenario Planning: Messages

• Message number: 102

• Message text: List of accrual models from BI system was not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTSC102 - List of accrual models from BI system was not available ?

  The SAP error message CRM_MKTSC102 indicates that the system is unable to retrieve the list of accrual models from the Business Intelligence (BI) system. This can occur in various scenarios, particularly when working with marketing or sales data in SAP CRM.
  Causes:
  
  Connectivity Issues: There may be a problem with the connection between the SAP CRM system and the BI system.
  Authorization Issues: The user may not have the necessary authorizations to access the data in the BI system.
  Data Transfer Issues: There could be issues with the data transfer process, such as missing or incomplete data.
  Configuration Issues: The configuration settings for the integration between CRM and BI may not be set up correctly.
  BI System Down: The BI system may be down or undergoing maintenance, making it unavailable for data retrieval.
  
  Solutions:
  
  Check Connectivity: Ensure that the connection between the SAP CRM and BI systems is active and functioning properly. You can test the connection using transaction codes like SM59 (RFC Destinations).
  Verify Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the BI data.
  Review Data Transfer: Investigate the data transfer process to ensure that the required data is being sent from the BI system to the CRM system. You can check the relevant data transfer jobs and logs.
  Configuration Review: Review the configuration settings in both the CRM and BI systems to ensure they are correctly set up for data exchange. This includes checking the settings in transaction CRMC_MKTSC and related configurations.
  Check BI System Status: Verify the status of the BI system to ensure it is operational. If it is down, coordinate with the relevant team to resolve the issue.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for both CRM and BI systems to understand the integration points and data flow.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.