How To Fix CRM_MKTSC103 - Could not connect to BI system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTSC - Scenario Planning: Messages

• Message number: 103

• Message text: Could not connect to BI system

What causes this issue?

The connection to the BI system is not available.

System Response

The system cannot update the scenario accruals, and cannot display the
scenario analyses.

How to fix this error?

Contact system administration.

Procedure for System Administrators

The BI system may be down, or the connection may not be properly set up
in Customizing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTSC103 - Could not connect to BI system ?

  The SAP error message CRM_MKTSC103: Could not connect to BI system typically indicates that there is an issue with the connection between the SAP CRM (Customer Relationship Management) system and the SAP BI (Business Intelligence) system. This can occur due to various reasons, including configuration issues, network problems, or authorization issues.
  Causes
  
  
  Configuration Issues: The connection settings between the CRM and BI systems may not be correctly configured. This includes incorrect RFC (Remote Function Call) destination settings.
  
  
  Network Problems: There may be network connectivity issues preventing the CRM system from reaching the BI system.
  
  
  Authorization Issues: The user credentials used for the connection may not have the necessary authorizations to access the BI system.
  
  
  BI System Down: The BI system may be down or not running, which would prevent any connections.
  
  
  Version Compatibility: There may be compatibility issues between the versions of the CRM and BI systems.
  
  
  Solutions
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Verify the RFC destination used for the connection to the BI system. Ensure that it is correctly configured and test the connection.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues between the CRM and BI systems. You can use tools like ping or traceroute to check connectivity.
  
  
  
  User Authorizations:
  
  Check the user credentials being used for the connection. Ensure that the user has the necessary authorizations in both the CRM and BI systems.
  
  
  
  BI System Status:
  
  Verify that the BI system is up and running. Check for any system logs or alerts that might indicate issues with the BI system.
  
  
  
  Check Logs:
  
  Review the application logs in both the CRM and BI systems for any additional error messages that might provide more context.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation for any specific configurations or known issues related to your versions of CRM and BI.
  
  
  
  System Restart:
  
  If all else fails, consider restarting the BI system or the CRM system to resolve any transient issues.
  
  
  
  Related Information
  
  SAP Notes: Check for relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Logs: Use transaction SLG1 to check application logs for more detailed error messages related to the connection issue.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_MKTSC103 error message. If the issue persists, consider reaching out to SAP support for further assistance.