How To Fix CRM_MKTPR230 - Rule &1 inconsistent: Confidence value (&2) is too high

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 230

• Message text: Rule &1 inconsistent: Confidence value (&2) is too high

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR230 - Rule &1 inconsistent: Confidence value (&2) is too high ?

  The SAP error message CRM_MKTPR230 indicates that there is an inconsistency in the marketing planning or campaign management process, specifically related to the confidence value assigned to a marketing rule. The message states that the confidence value (&2) is too high for the rule (&1) in question.
  Cause:
  
  High Confidence Value: The confidence value is a metric that indicates how certain the system is about the effectiveness of a marketing rule. If this value exceeds a predefined threshold, it can trigger this error message.
  Data Quality Issues: Inconsistent or poor-quality data in the underlying datasets can lead to inflated confidence values.
  Rule Configuration: The marketing rule may be incorrectly configured, leading to unrealistic confidence levels.
  System Settings: The system settings or parameters that define acceptable ranges for confidence values may not be aligned with the actual data or business logic.
  
  Solution:
  
  Review the Rule Configuration: Check the marketing rule configuration to ensure that it is set up correctly. Look for any parameters that may be causing the confidence value to be calculated incorrectly.
  Adjust Confidence Thresholds: If appropriate, consider adjusting the thresholds for confidence values in the system settings to allow for higher values, but do this with caution to avoid misleading results.
  Data Quality Assessment: Conduct a thorough review of the data being used in the marketing rule. Cleanse and validate the data to ensure it is accurate and reliable.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on configuring marketing rules and understanding confidence values.
  Testing: After making adjustments, test the marketing rule again to see if the error persists. Monitor the confidence values to ensure they are within acceptable limits.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  SAP Support: If the issue persists after attempting the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed analysis and troubleshooting based on your specific system configuration.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.