How To Fix CRM_MKTPR229 - Rule &1 inconsistent: Support value (&2) of rule is negative

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 229

• Message text: Rule &1 inconsistent: Support value (&2) of rule is negative

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR229 - Rule &1 inconsistent: Support value (&2) of rule is negative ?

  The SAP error message CRM_MKTPR229 indicates that there is an inconsistency in a marketing rule where the support value specified is negative. This typically occurs in the context of marketing planning or campaign management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error arises when:
  
  A marketing rule is defined with a support value that is less than zero. 
  The support value is expected to be a non-negative number, as it represents a quantity or a threshold that should logically not be negative.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review the Marketing Rule:
  
  Navigate to the marketing rule that is causing the error.
  Check the configuration of the rule, specifically the support value.
  
  
  
  Correct the Support Value:
  
  If the support value is indeed negative, change it to a non-negative value (zero or positive).
  Ensure that the value aligns with the business logic and requirements of your marketing strategy.
  
  
  
  Validate the Rule:
  
  After making the changes, validate the marketing rule to ensure that it no longer triggers the error.
  Test the rule in a controlled environment to confirm that it behaves as expected.
  
  
  
  Check for Related Rules:
  
  If the marketing rule is part of a larger set of rules, check if other related rules might also have inconsistencies or negative values.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional context on marketing rules and their configurations.
  
  
  
  Seek Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to marketing planning and rule management, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Testing Environment: Always test changes in a development or quality assurance environment before applying them to production to avoid disruptions.
  
  By following these steps, you should be able to resolve the CRM_MKTPR229 error and ensure that your marketing rules are correctly configured.