How To Fix CRM_MKTPR228 - Rule &1 inconsistent: Support value (&2) of rule is too high

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 228

• Message text: Rule &1 inconsistent: Support value (&2) of rule is too high

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR228 - Rule &1 inconsistent: Support value (&2) of rule is too high ?

  The SAP error message CRM_MKTPR228 indicates that there is an inconsistency in a marketing rule, specifically related to the support value defined for that rule. The message states that the support value (&2) of the rule is too high for the defined parameters.
  Cause:
  The error typically arises when the support value set for a marketing rule exceeds the maximum allowable limit based on the configuration or the data context in which the rule is being applied. This can happen due to:
  
  Incorrect Configuration: The support value might have been set incorrectly during the rule creation or modification.
  Data Issues: The underlying data that the rule is based on may not support the specified value, leading to inconsistencies.
  Business Logic Changes: Changes in business logic or requirements that have not been reflected in the rule settings.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Review the Rule Configuration:
  
  Go to the marketing rule in question and check the support value set for it.
  Ensure that the support value is within the acceptable range based on your business logic and data context.
  
  
  
  Adjust the Support Value:
  
  If the support value is indeed too high, adjust it to a lower value that is consistent with the data and the intended use of the rule.
  
  
  
  Check Related Data:
  
  Verify the data that the rule is based on. Ensure that it is complete and accurate, and that it supports the defined rule parameters.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on setting support values for marketing rules.
  
  
  
  Testing:
  
  After making adjustments, test the rule to ensure that it functions correctly without triggering the error.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists, consider reaching out to SAP support for further assistance, especially if you suspect a bug or a deeper configuration issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to marketing rules, such as CRMD_ORDER for managing marketing documents.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.