How To Fix CRM_MKTPR064 - No global cross-selling rules found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 064

• Message text: No global cross-selling rules found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR064 - No global cross-selling rules found ?

  The SAP error message CRM_MKTPR064 indicates that there are no global cross-selling rules found in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to execute a cross-selling scenario, such as when a user is attempting to create or view a marketing campaign or sales order that relies on cross-selling functionality.
  Cause:
  
  Missing Cross-Selling Rules: The primary cause of this error is that there are no defined cross-selling rules in the system. Cross-selling rules are necessary for the system to suggest additional products or services based on the primary product being considered.
  Configuration Issues: There may be issues with the configuration of the cross-selling functionality in the SAP system, such as missing settings or incorrect parameters.
  Data Issues: The relevant data for cross-selling may not be properly maintained or may be missing in the system.
  
  Solution:
  
  
  Define Cross-Selling Rules:
  
  Navigate to the cross-selling configuration in the SAP system.
  Define the necessary cross-selling rules that specify which products can be suggested based on the primary product.
  Ensure that the rules are marked as global if they are intended to be used across different areas of the system.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings for cross-selling in the SAP CRM system.
  Ensure that all necessary parameters are set correctly and that the cross-selling functionality is activated.
  
  
  
  Maintain Relevant Data:
  
  Ensure that the products involved in the cross-selling scenario are properly maintained in the system.
  Check if the products have been assigned to the correct categories and that the relationships between products are defined.
  
  
  
  Testing:
  
  After defining the rules and ensuring proper configuration, test the cross-selling functionality to confirm that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring cross-selling rules and understanding the related processes.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or consulting with an SAP expert who can provide further assistance.
  
  By addressing the absence of global cross-selling rules and ensuring proper configuration and data maintenance, you should be able to resolve the CRM_MKTPR064 error.