How To Fix CRM_MKTPR062 - No global up-selling/down-selling rules found for product &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 062

• Message text: No global up-selling/down-selling rules found for product &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR062 - No global up-selling/down-selling rules found for product & ?

  The SAP error message CRM_MKTPR062 indicates that there are no global up-selling or down-selling rules found for a specific product in the SAP Customer Relationship Management (CRM) system. This error typically occurs when trying to access or utilize up-selling or down-selling functionalities for a product that does not have any associated rules defined in the system.
  Cause:
  
  
  Missing Rules: The primary cause of this error is that there are no up-selling or down-selling rules defined for the product in question. This could be due to:
  
  The product not being configured for up-selling/down-selling.
  The rules not being created or activated in the system.
  The product not being part of the relevant product hierarchy or category.
  
  
  
  Configuration Issues: There may be issues with the configuration settings in the CRM system that prevent the rules from being recognized or applied.
  
  
  Data Inconsistencies: There could be inconsistencies in the master data related to the product, such as missing or incorrect entries in the product master data.
  
  
  Solution:
  
  
  Define Up-selling/Down-selling Rules:
  
  Navigate to the relevant configuration settings in the SAP CRM system.
  Define the up-selling and down-selling rules for the product. This typically involves specifying which products should be suggested as up-sells or down-sells based on certain criteria.
  
  
  
  Check Product Master Data:
  
  Ensure that the product is correctly set up in the system. Check the product master data for any missing or incorrect information.
  Verify that the product is assigned to the correct categories or hierarchies that are relevant for up-selling/down-selling.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to up-selling and down-selling in the CRM system. Ensure that the necessary settings are activated and correctly configured.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the up-selling and down-selling rules are now being applied correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on how to configure up-selling and down-selling rules in your specific version of SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to access the configuration settings for up-selling and down-selling rules, such as SPRO for configuration.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional guidance on configuring up-selling and down-selling rules.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the root causes and following the suggested solutions, you should be able to resolve the CRM_MKTPR062 error and successfully implement up-selling and down-selling functionalities for your products.