How To Fix CRM_MKTPPG_CGPL300 - Customizing settings for long texts not yet maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPPG_CGPL - CGPL Messages for Account Planning

• Message number: 300

• Message text: Customizing settings for long texts not yet maintained

What causes this issue?

Before you can create long texts, the necessary Customizing setting need
to be made.

System Response

No long texts can be created.

How to fix this error?

Procedure for System Administrators

Make the settings for text object CGPL_TEXT in transaction COMC_TEXT or
import the settings from client 000 by using transaction SCC1.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPPG_CGPL300 - Customizing settings for long texts not yet maintained ?

  The SAP error message CRM_MKTPPG_CGPL300 indicates that the customizing settings for long texts in the CRM Marketing Planning and Performance Management (PPG) module have not been maintained. This error typically arises when trying to access or utilize long text functionalities in the CRM system, but the necessary configurations have not been set up.
  Cause:
  The error is caused by missing or incomplete customizing settings related to long texts in the CRM system. This can happen if:
  
  The long text settings have not been configured in the system.
  The relevant customizing entries for long texts are missing or incorrect.
  The system is trying to access a long text feature that has not been activated.
  
  Solution:
  To resolve this error, you need to maintain the necessary customizing settings for long texts. Here are the steps to do so:
  
  
  Access the Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Customer Relationship Management -> Marketing -> Marketing Planning -> Define Long Texts.
  
  
  
  Maintain Long Text Settings:
  
  Check if the long text settings are defined for the relevant objects (e.g., campaigns, activities).
  If not, create the necessary entries to define how long texts should be handled in your CRM system.
  
  
  
  Check for Required Authorizations:
  
  Ensure that you have the necessary authorizations to make changes in the customizing settings.
  
  
  
  Transport Requests:
  
  If you are working in a development environment, ensure that the changes are captured in a transport request to move them to the quality or production environment.
  
  
  
  Testing:
  
  After making the changes, test the functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on customizing long texts in CRM.
  SAP Notes: Check for any relevant SAP Notes that might provide additional guidance or fixes related to this error.
  Support: If the issue persists after making the necessary changes, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_MKTPPG_CGPL300 error and ensure that long text functionalities are properly configured in your SAP CRM system.