How To Fix CRM_MKTPR002 - No up-selling products found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 002

• Message text: No up-selling products found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR002 - No up-selling products found ?

  The SAP error message CRM_MKTPR002: No up-selling products found typically occurs in the context of SAP Customer Relationship Management (CRM) when a user is trying to access or utilize up-selling products in a marketing or sales scenario, but the system cannot find any relevant up-selling products associated with the current context (e.g., a specific product, customer, or sales order).
  Causes:
  
  
  No Up-Selling Products Defined: The most common cause is that there are no up-selling products defined for the product or service in question. This could be due to a lack of configuration in the product master data.
  
  
  Incorrect Product Hierarchy: The product may not be correctly categorized in the product hierarchy, which can lead to the system not being able to find related up-selling products.
  
  
  Missing or Incorrect Data: There may be missing or incorrect data in the product master records or in the up-selling configuration.
  
  
  Sales Area Not Defined: The sales area for the product may not be defined, which can prevent the system from retrieving up-selling products.
  
  
  User Authorization Issues: The user may not have the necessary authorizations to view or access up-selling products.
  
  
  Solutions:
  
  
  Check Up-Selling Configuration:
  
  Navigate to the product master data and ensure that up-selling products are defined for the relevant product.
  Use transaction codes like MM02 (Change Material) to check the product details.
  
  
  
  Review Product Hierarchy:
  
  Ensure that the product is correctly categorized in the product hierarchy. You can check this in the product master data.
  
  
  
  Verify Data Completeness:
  
  Check for any missing or incorrect data in the product master records. Ensure that all necessary fields are filled out correctly.
  
  
  
  Define Sales Area:
  
  Make sure that the sales area is defined for the product. This can be done in the product master data.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to access up-selling products. This may require coordination with your SAP security team.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional guidance on configuring up-selling products.
  
  
  
  Testing:
  
  After making changes, test the scenario again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_MKTPL for marketing planning and CRM_PRODUCT for product management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.