How To Fix CRM_MKTPR003 - No down-selling products found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 003

• Message text: No down-selling products found

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_MKTPR003 - No down-selling products found ?

  The SAP error message CRM_MKTPR003: No down-selling products found typically occurs in the context of sales and marketing processes within the SAP Customer Relationship Management (CRM) module. This error indicates that the system could not find any products that can be offered as down-selling alternatives for a particular product in a sales transaction or marketing campaign.
  Cause:
  
  
  No Down-Selling Products Defined: The primary reason for this error is that there are no down-selling products configured in the system for the specific product being processed. Down-selling products are usually lower-priced alternatives to the main product.
  
  
  Incorrect Product Configuration: The product master data may not have been set up correctly, or the down-selling relationships may not have been established.
  
  
  Missing or Incomplete Data: There may be missing data in the product master records or in the configuration settings that prevent the system from identifying down-selling options.
  
  
  Sales Area or Organizational Data Issues: The sales area or organizational data might not be correctly set up, which can affect the availability of down-selling products.
  
  
  Solution:
  
  
  Define Down-Selling Products:
  
  Go to the product master data in the SAP CRM system.
  Check the down-selling product settings for the relevant product.
  If no down-selling products are defined, you can create them by linking lower-priced alternatives to the main product.
  
  
  
  Check Product Configuration:
  
  Ensure that the product master data is complete and correctly configured.
  Verify that the down-selling relationships are properly established in the system.
  
  
  
  Review Sales Area Settings:
  
  Check if the sales area and organizational data are correctly set up for the products in question.
  Ensure that the down-selling products are available in the relevant sales area.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on how to configure down-selling products.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access sales orders or MM02 for product master data maintenance.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to down-selling products.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit product master data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM for further assistance.