How To Fix CRM_MKTPPG_CGPL011 - Higher-level promotional guideline & is not open

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPPG_CGPL - CGPL Messages for Account Planning

• Message number: 011

• Message text: Higher-level promotional guideline & is not open

What causes this issue?

You tried to delete or move an account plan. The higher-level account
plan &v1& has not yet been read.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Open the higher-level account plan &V1& and execute the function again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPPG_CGPL011 - Higher-level promotional guideline & is not open ?

  The SAP error message CRM_MKTPPG_CGPL011 indicates that a higher-level promotional guideline is not open. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or process promotional guidelines that are not currently active or available for use.
  Cause:
  
  Promotional Guideline Status: The higher-level promotional guideline may be in a status that does not allow it to be used (e.g., it could be closed, expired, or not yet activated).
  Hierarchy Issues: There may be issues with the hierarchy of promotional guidelines, where the system cannot find an active parent guideline.
  Configuration Issues: There could be configuration settings in the CRM system that prevent the guideline from being opened or accessed.
  Authorization Issues: The user may not have the necessary permissions to access the promotional guideline.
  
  Solution:
  
  Check the Status: Verify the status of the higher-level promotional guideline in the system. Ensure that it is set to an active status that allows it to be used.
  Open the Guideline: If the guideline is closed or inactive, you may need to open it or change its status to active. This can typically be done in the CRM system by navigating to the relevant promotional guideline and changing its status.
  Review Hierarchy: Ensure that the hierarchy of promotional guidelines is correctly set up and that all necessary parent guidelines are active.
  Configuration Review: Check the configuration settings related to promotional guidelines in the CRM system. Ensure that all necessary settings are correctly configured.
  User Authorization: Confirm that the user encountering the error has the appropriate authorizations to access the promotional guidelines. If not, work with your SAP security team to grant the necessary permissions.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes in SAP to view or modify promotional guidelines, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Documentation: Refer to SAP documentation or help files related to promotional guidelines and CRM configuration for more detailed instructions.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.