How To Fix CRM_MKTPPG_CGPL010 - Higher-level promotional guideline & cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPPG_CGPL - CGPL Messages for Account Planning

• Message number: 010

• Message text: Higher-level promotional guideline & cannot be changed

What causes this issue?

You tried to delete or move an account plan. However the higher-level
account plan &V1& is only open in display mode.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Switch to change mode for account plan &v1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPPG_CGPL010 - Higher-level promotional guideline & cannot be changed ?

  The SAP error message CRM_MKTPPG_CGPL010 indicates that you are trying to change a higher-level promotional guideline in the SAP Customer Relationship Management (CRM) system, but the system does not allow this action. This typically occurs when there are dependencies or restrictions in place that prevent modifications to the promotional guideline.
  Cause:
  
  Higher-Level Guideline: The error suggests that you are attempting to modify a promotional guideline that is part of a higher-level structure or hierarchy. In SAP CRM, promotional guidelines can be structured hierarchically, and changes to higher-level guidelines may be restricted to maintain data integrity.
  Status Restrictions: The promotional guideline may be in a status that does not allow changes (e.g., it may be released or locked).
  Dependencies: There may be existing dependencies or relationships with other promotional guidelines or marketing campaigns that prevent changes.
  
  Solution:
  
  Check Status: Verify the status of the promotional guideline. If it is in a status that does not allow changes (like "Released"), you may need to change its status to "Draft" or "Inactive" before making modifications.
  Review Hierarchy: If the guideline is part of a higher-level structure, check the hierarchy to see if you can make changes at a lower level or if you need to adjust the higher-level guideline first.
  Consult Documentation: Review the SAP documentation or guidelines related to promotional management to understand the restrictions and best practices for modifying promotional guidelines.
  Authorization: Ensure that you have the necessary authorizations to make changes to the promotional guidelines. If not, contact your system administrator or SAP support for assistance.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to navigate to the promotional guidelines and check their details.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Training and Documentation: Review training materials or user guides related to promotional management in SAP CRM to better understand how to manage promotional guidelines effectively.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.