How To Fix CRM_MKTPPG_CGPL009 - Promotional guideline &1 is already being processed by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPPG_CGPL - CGPL Messages for Account Planning

• Message number: 009

• Message text: Promotional guideline &1 is already being processed by &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPPG_CGPL009 - Promotional guideline &1 is already being processed by &2 ?

  The SAP error message CRM_MKTPPG_CGPL009 indicates that a promotional guideline (or marketing guideline) is already being processed by another user or session. This typically occurs in the SAP Customer Relationship Management (CRM) module when multiple users attempt to access or modify the same promotional guideline simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the same promotional guideline.
  Session Lock: The system may have a session lock on the promotional guideline due to a previous transaction that has not been completed or has been left open.
  Long-running Processes: A long-running process might be holding the lock on the promotional guideline, preventing other users from accessing it.
  
  Solution:
  
  Wait and Retry: If you encounter this error, wait for a few moments and then try to access the promotional guideline again. The other user may finish their work, releasing the lock.
  Check Active Sessions: If you have access to transaction codes like SM12 (to check for locks) or SM21 (to check system logs), you can identify if there are any active sessions holding locks on the promotional guideline.
  Contact the User: If you know who is processing the guideline, you can reach out to them to see if they can complete or release their session.
  System Administrator: If the issue persists and you cannot identify the user or session, contact your SAP system administrator. They can help release the lock or investigate further.
  Transaction Monitoring: Use transaction SM66 to monitor active processes in the system and identify any long-running transactions that may be causing the lock.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SM21: To view system logs.
  SM66: To monitor active processes.
  
  
  User Training: Ensure that users are trained on how to properly close sessions and avoid leaving transactions open, which can lead to locking issues.
  System Configuration: Review system settings related to locking mechanisms and session management to ensure they are optimized for your organization's needs.
  
  By following these steps, you should be able to resolve the error and continue working with the promotional guidelines in SAP CRM.