How To Fix CRM_MKTPPG_CGPL015 - Employee responsible & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPPG_CGPL - CGPL Messages for Account Planning

• Message number: 015

• Message text: Employee responsible & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPPG_CGPL015 - Employee responsible & does not exist ?

  The SAP error message CRM_MKTPPG_CGPL015 typically indicates that the system is unable to find the employee responsible for a particular transaction or object in the Customer Relationship Management (CRM) module. This can occur in various scenarios, such as when creating or processing marketing campaigns, sales orders, or other CRM-related activities.
  Cause:
  
  Employee Master Data Missing: The employee responsible may not be defined in the system or may have been deleted.
  Incorrect Employee ID: The employee ID entered may be incorrect or not formatted properly.
  Organizational Assignment Issues: The employee may not be assigned to the relevant organizational unit or may not have the necessary roles/authorizations.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to missing employee data.
  
  Solution:
  
  
  Check Employee Master Data:
  
  Go to the transaction code PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) and verify if the employee exists in the system.
  Ensure that the employee is active and has the necessary organizational assignments.
  
  
  
  Verify Employee ID:
  
  Double-check the employee ID you are using in the transaction. Ensure it is correct and corresponds to an existing employee.
  
  
  
  Organizational Assignment:
  
  Ensure that the employee is assigned to the correct organizational unit and has the necessary roles and authorizations to perform the required actions.
  
  
  
  Data Synchronization:
  
  If your SAP system is integrated with other systems, check for any data synchronization issues. You may need to run synchronization jobs or check for errors in the integration process.
  
  
  
  Consult with HR or System Administrator:
  
  If you are unable to resolve the issue, consult with your HR department or system administrator to ensure that the employee data is correctly maintained and that there are no underlying issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, CRM_ORDER, and CRM_MKTPPG for managing employee and CRM data.
  Authorization Checks: Ensure that the user has the necessary authorizations to access employee data and perform the required actions in CRM.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_MKTPPG_CGPL015.