How To Fix CRM_MKTPL_VOUCHER012 - Error generating voucher code; campaign execution will be terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_VOUCHER - Voucher Handling Messages

• Message number: 012

• Message text: Error generating voucher code; campaign execution will be terminated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_VOUCHER012 - Error generating voucher code; campaign execution will be terminated ?

  The SAP error message CRM_MKTPL_VOUCHER012 indicates that there was an issue generating a voucher code during the execution of a marketing campaign. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing campaigns that involve vouchers or promotional codes.
  Causes:
  
  Configuration Issues: The system may not be properly configured to generate voucher codes. This could include missing settings in the campaign or voucher management configuration.
  Data Issues: There may be missing or incorrect data related to the campaign, such as invalid parameters or incomplete master data for the vouchers.
  Authorization Problems: The user executing the campaign may not have the necessary authorizations to generate voucher codes.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server that prevent the generation of the voucher code.
  Voucher Pool Exhaustion: If the system is set up to use a pool of vouchers, it is possible that the pool has been exhausted, and no more vouchers are available for generation.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the marketing campaign and voucher management. Ensure that all necessary settings are correctly defined.
  Validate Data: Check the data associated with the campaign. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Authorizations: Verify that the user has the appropriate authorizations to execute the campaign and generate vouchers.
  Monitor System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Voucher Pool Management: If using a voucher pool, check the status of the pool to ensure that there are available vouchers. If necessary, replenish the pool with new vouchers.
  Consult SAP Notes: Look for relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing campaigns and voucher management, such as CRMD_ORDER for managing marketing documents.
  Documentation: Review SAP documentation related to marketing campaigns and voucher management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.