How To Fix CRM_MKTPL_VOUCHER013 - Voucher code &1 can be used only by new customers

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_VOUCHER - Voucher Handling Messages

• Message number: 013

• Message text: Voucher code &1 can be used only by new customers

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_VOUCHER013 - Voucher code &1 can be used only by new customers ?

  The SAP error message CRM_MKTPL_VOUCHER013 indicates that the voucher code you are trying to use is restricted to new customers only. This means that the system has a validation rule in place that prevents existing customers from using this particular voucher.
  Cause:
  
  Voucher Restrictions: The voucher is specifically designed for new customers as part of a promotional strategy to attract new business.
  Customer Status: The system identifies the customer as an existing customer, which disqualifies them from using the voucher.
  Configuration Settings: The voucher may have been configured in the system to apply only to customers who have not made any previous purchases or have not been registered in the system before a certain date.
  
  Solution:
  
  Check Customer Status: Verify if the customer is indeed a new customer. If they are an existing customer, they will not be eligible for the voucher.
  Review Voucher Configuration: If you have access to the configuration settings, check the parameters set for the voucher. You may need to adjust the settings if the voucher should be available to a broader audience.
  Create a New Customer Account: If the intention is to use the voucher, consider creating a new customer account for the individual or entity that wishes to use the voucher.
  Contact Support: If you believe this message is appearing in error, or if you need to change the eligibility criteria for the voucher, contact your SAP support team or system administrator for assistance.
  
  Related Information:
  
  Documentation: Review the documentation related to voucher management in SAP CRM to understand how vouchers are configured and the rules that apply to them.
  Promotional Campaigns: If this voucher is part of a promotional campaign, ensure that the campaign rules are clearly communicated to customers to avoid confusion.
  Testing: If changes are made to the voucher configuration, conduct thorough testing to ensure that the changes work as intended and do not inadvertently affect other promotions or customer segments.
  
  By following these steps, you should be able to address the error message and determine the appropriate course of action regarding the voucher code in question.