How To Fix CRM_MKTPL_VOUCHER011 - Type &1 can only be used under a loyalty program

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_VOUCHER - Voucher Handling Messages

• Message number: 011

• Message text: Type &1 can only be used under a loyalty program

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_VOUCHER011 - Type &1 can only be used under a loyalty program ?

  The SAP error message CRM_MKTPL_VOUCHER011 indicates that a specific type of voucher (denoted by &1) is being used in a context that requires it to be associated with a loyalty program. This error typically arises in the context of SAP Customer Relationship Management (CRM) and marketing processes, particularly when dealing with vouchers or promotions.
  Cause:
  The error occurs when:
  
  A voucher type that is designated for use only within a loyalty program is being applied outside of that context.
  The system is configured to restrict certain voucher types to loyalty programs, and the current transaction or process does not meet that requirement.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Voucher Type Configuration:
  
  Review the configuration of the voucher type in the SAP system. Ensure that it is correctly set up to be used in the intended context (e.g., loyalty program).
  If the voucher type is indeed meant to be used only within a loyalty program, ensure that the transaction is being processed under the correct loyalty program.
  
  
  
  Use the Correct Voucher Type:
  
  If the voucher type is not intended for loyalty programs, you may need to select a different voucher type that is appropriate for the current transaction.
  
  
  
  Loyalty Program Association:
  
  If you are trying to use the voucher in a context that requires a loyalty program, ensure that the customer or transaction is properly associated with an active loyalty program.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the voucher types and their intended use cases.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and usage, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Loyalty Programs in SAP CRM: Understand how loyalty programs are structured in your SAP system and how vouchers are integrated within them.
  Voucher Management: Familiarize yourself with the overall voucher management process in SAP CRM, including how different types of vouchers can be created, managed, and applied.
  Transaction Context: Ensure that the context in which you are trying to use the voucher aligns with the requirements set in the system.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.