How To Fix CRM_MKTPL_USR_SEGDEF000 - Customer Planning Segment Default not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_USR_SEGDEF - Messages for Segmentm Default

• Message number: 000

• Message text: Customer Planning Segment Default not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_USR_SEGDEF000 - Customer Planning Segment Default not found ?

  The SAP error message CRM_MKTPL_USR_SEGDEF000 indicates that the system is unable to find a default customer planning segment definition. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or utilize customer planning segments that have not been properly defined or configured.
  Cause:
  
  Missing Segment Definition: The default customer planning segment has not been created or is not available in the system.
  Configuration Issues: There may be issues with the configuration settings in the CRM system that prevent the segment from being recognized.
  Authorization Issues: The user may not have the necessary authorizations to access the segment definitions.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from retrieving the segment definition.
  
  Solution:
  
  
  Check Segment Definitions:
  
  Navigate to the segment definition area in the CRM system (usually found under Marketing or Customer Management).
  Verify if the default customer planning segment is defined. If not, create a new segment definition.
  
  
  
  Create or Adjust Segment:
  
  If the segment does not exist, create a new customer planning segment by following the necessary steps in the CRM configuration.
  Ensure that the segment is marked as a default segment if required.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to customer planning segments in the SAP CRM system.
  Ensure that all necessary settings are correctly configured.
  
  
  
  Check User Authorizations:
  
  Verify that the user encountering the error has the appropriate authorizations to access the segment definitions.
  If necessary, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies that may be affecting the segment definitions.
  Resolve any identified issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on segment definitions and configurations.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to access relevant data.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message and ensure that the customer planning segment definitions are correctly set up in your SAP CRM system.