How To Fix CRM_MKTPL_USR_SEGDEF002 - Territory Segment Default not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_USR_SEGDEF - Messages for Segmentm Default

• Message number: 002

• Message text: Territory Segment Default not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_USR_SEGDEF002 - Territory Segment Default not found ?

  The SAP error message CRM_MKTPL_USR_SEGDEF002 indicates that a default territory segment definition could not be found in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing planning or territory management.
  Cause:
  
  Missing Configuration: The default territory segment definition has not been created or configured in the system.
  Incorrect Settings: The settings for territory management may not be correctly defined, leading to the system being unable to find the required segment.
  Authorization Issues: The user may not have the necessary authorizations to access the territory segment definitions.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from locating the segment.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the territory management settings in SAP CRM.
  Ensure that the default territory segment definition is created and properly configured.
  You can do this by going to the relevant customizing transaction (e.g., SPRO) and checking the settings under Marketing or Territory Management.
  
  
  
  Create Default Segment:
  
  If the default segment does not exist, create it. This typically involves defining the segment characteristics and ensuring it is marked as the default.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user encountering the error has the necessary permissions to access the territory segment definitions.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any data issues that may be causing the error.
  Correct any inconsistencies found in the territory definitions or related data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on territory management and segment definitions.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing CRM orders and territories.
  Customizing Path: The customizing path for territory management can typically be found under:
  
  SPRO -> SAP Reference IMG -> Marketing -> Territory Management.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  
  By following these steps, you should be able to resolve the error and ensure that the territory segment definitions are correctly set up in your SAP CRM system.