How To Fix CRM_MKTPL_UPLOAD057 - BW update failed for master data or hierarchy; extract your data again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_UPLOAD - Marketing Planner Object Upload Messages

• Message number: 057

• Message text: BW update failed for master data or hierarchy; extract your data again

What causes this issue?

The master data or hierarchy data for marketing element &1 was
locked in SAP NetWeaver Business Warehouse (SAP NetWeaver BW) and
therefore could not be updated.

System Response

The online BW update was canceled.

How to fix this error?

Extract the following extraction suite in exactly the following sequence
for the InfoObject 0CRM_MKTELM in SAP NetWeaver BW:
Master Data Attributes Extractor
Text Extractor
Hierarchy Extractor

Procedure for System Administrators

If you upload a large volume of trade promotions at once, we recommend
that you switch off the online BW update.
You can disable the online BW update in Customizing, under: <LS>Customer
Relationship Management </>-><LS> Marketing </>-><LS>Marketing Planning
and Campaign Management </>-><LS> System Landscape </>-><LS> Activate BI
Update</>. You do this by deselecting the <LS>Active </>checkbox. ->
After you have uploaded all the trade promotions successfully, switch
the online BW update back on by selecting the <LS>Active </>checkbox in
the Customizing activity described above.
Then execute the master data attributes, texts, and hierarchy extractors
for the InfoObject 0CRM_MKTELM in SAP NetWeaver BW as described above.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_UPLOAD057 - BW update failed for master data or hierarchy; extract your data again ?

  The SAP error message CRM_MKTPL_UPLOAD057 indicates that there was a failure during the update of master data or hierarchy in the BW (Business Warehouse) system. This error typically occurs when there are issues with the data extraction process from the CRM (Customer Relationship Management) system to the BW system.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or errors in the data being extracted from the CRM system.
  Missing Data: Required fields or data might be missing in the source system, leading to a failure in the update process.
  BW System Issues: There could be issues in the BW system itself, such as problems with the data model, transformations, or data targets.
  Network Issues: Temporary network issues or connectivity problems between the CRM and BW systems can also lead to this error.
  Authorization Issues: The user or process executing the data extraction may not have the necessary authorizations to perform the operation.
  
  Solutions:
  
  Check Data Consistency: Review the data in the CRM system for any inconsistencies or missing values. Ensure that all required fields are populated correctly.
  Re-extract Data: As suggested by the error message, try to extract the data again. This can sometimes resolve temporary issues.
  Monitor BW System: Check the BW system for any errors or issues in the data model, transformations, or data targets. Use transaction codes like RSA1 (Data Warehousing Workbench) to monitor and troubleshoot.
  Review Logs: Look at the logs in both the CRM and BW systems for more detailed error messages that can provide insights into what went wrong.
  Check Authorizations: Ensure that the user or process has the necessary authorizations to perform the data extraction and update operations.
  Consult SAP Notes: Search for relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RSA1 (for BW monitoring), RSMO (for monitoring data loads), and SLG1 (for application log).
  SAP Documentation: Refer to SAP Help documentation for CRM and BW for detailed information on data extraction processes and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or BW team for further investigation and resolution.