How To Fix CRM_MKTPL_TMPL030 - There are several templates for channel '&1' and transaction type '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_TMPL - Messages for Assigning Transaction Templates

• Message number: 030

• Message text: There are several templates for channel '&1' and transaction type '&2'

What causes this issue?

There are several transaction templates assigned to the marketing
element to be edited for communication channel &V1& and business
transaction type &V2&. This is exclusively for marketing elements of
type trade promotion or promotion element combined with the
communication channels "Generate contact (visit)" and "Generate lead".

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign at least one transaction template to communication channel &V1&
and business transaction type &V2& for the marketing element to be
processed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_TMPL030 - There are several templates for channel '&1' and transaction type '&2' ?

  The SAP error message CRM_MKTPL_TMPL030 indicates that there are multiple marketing templates associated with a specific channel and transaction type. This can occur in the SAP Customer Relationship Management (CRM) module when trying to create or manage marketing plans or campaigns.
  Cause:
  The error arises when the system detects that there are multiple templates defined for the same combination of channel and transaction type. This can lead to ambiguity, as the system does not know which template to use for the operation you are trying to perform.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Templates:
  
  Navigate to the relevant configuration area in SAP where marketing templates are defined.
  Check the existing templates for the specified channel and transaction type. You can do this by using transaction codes like CRMD_ORDER or by navigating through the CRM menu.
  
  
  
  Identify Duplicates:
  
  Identify the templates that are causing the conflict. Look for templates that have the same channel and transaction type.
  
  
  
  Modify or Delete Templates:
  
  If you find multiple templates that are not needed, consider deleting or modifying them to ensure that there is only one template for the specified channel and transaction type.
  If you need to keep multiple templates, you may need to adjust the configuration to differentiate them based on additional criteria.
  
  
  
  Assign a Default Template:
  
  If applicable, assign a default template for the channel and transaction type to avoid ambiguity in future operations.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for more detailed guidance on managing marketing templates.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_MKTPL for managing marketing plans and templates.
  Customization: Understanding how to customize marketing templates in SAP CRM can help prevent similar issues in the future.
  Best Practices: Implement best practices for template management, such as regular audits of existing templates and clear naming conventions to avoid confusion.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_TMPL030 error and streamline your marketing template management in SAP CRM.