How To Fix CRM_MKTPL_TMPL023 - Transaction type &2 is not valid for channel &3 in comm. medium &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_TMPL - Messages for Assigning Transaction Templates

• Message number: 023

• Message text: Transaction type &2 is not valid for channel &3 in comm. medium &1

What causes this issue?

The transaction type of the sales order template assigned to the
marketing project is not valid. To use this transaction type, the copy
control has to be maintained in accordance with the transaction type
specified in the communication medium for the channel.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain a transaction type for the copying control that matches with
the transaction type of the communication medium, or select a
transaction for which the copying control is already defined.
For more information see <DS:SIMG.CRM_SLS_COPY>Define Copying Control
for Transaction Types</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_TMPL023 - Transaction type &2 is not valid for channel &3 in comm. medium &1 ?

  The SAP error message CRM_MKTPL_TMPL023 indicates that there is an issue with the transaction type being used in conjunction with a specific communication medium and channel in the SAP CRM (Customer Relationship Management) system. This error typically arises when the configuration for the marketing planning or campaign management does not align with the defined settings for the transaction type, communication medium, or channel.
  Cause:
  
  Invalid Transaction Type: The transaction type specified in the error message is not valid for the given communication medium and channel combination.
  Configuration Issues: There may be a misconfiguration in the marketing planning settings, where the transaction type is not properly assigned to the communication medium or channel.
  Missing Customization: The necessary customization for the transaction type in relation to the communication medium and channel may not have been set up in the system.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for marketing planning or campaign management.
  Verify that the transaction type is correctly configured for the specified communication medium and channel.
  
  
  
  Assign Transaction Type:
  
  Ensure that the transaction type is assigned to the communication medium and channel in the configuration settings. This can usually be done in the settings for marketing planning or campaign management.
  
  
  
  Review Communication Medium and Channel:
  
  Check the definitions of the communication medium and channel to ensure they are correctly set up and that the transaction type is valid for them.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the configuration of transaction types, communication mediums, and channels.
  
  
  
  Testing:
  
  After making the necessary changes, test the scenario again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Types: These are used to define the nature of the transaction in SAP CRM. Each transaction type can have specific settings and rules associated with it.
  Communication Medium: This refers to the method through which communication is conducted (e.g., email, phone, etc.).
  Channel: This represents the specific channel through which marketing activities are executed (e.g., direct mail, online, etc.).
  
  If the issue persists after checking the configuration and making the necessary adjustments, it may be beneficial to consult with an SAP expert or support team for further assistance.