How To Fix CRM_MKTPL_TMPL021 - Transaction type &2 is not entered for channel &3 in medium &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_TMPL - Messages for Assigning Transaction Templates

• Message number: 021

• Message text: Transaction type &2 is not entered for channel &3 in medium &1

What causes this issue?

For one of the business transaction templates that is assigned to the
marketing element being processed, the transaction type &V2& is
specified, although it is not specified in the communication medium &V1&
for the communication channel &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For all business transaction templates that are assigned to the
marketing element being processed, specify a permitted business
transaction type for the communication medium &V1& and the appropriate
communication channel.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_TMPL021 - Transaction type &2 is not entered for channel &3 in medium &1 ?

  The SAP error message CRM_MKTPL_TMPL021 indicates that there is a missing configuration for a specific transaction type in the marketing planning template. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing planning and execution.
  Cause:
  The error message is triggered when:
  
  A transaction type (e.g., a specific marketing activity or campaign) is not defined for a particular channel (e.g., email, social media) in the specified medium (e.g., direct mail, online).
  The system is trying to process or validate a marketing plan that references a channel and medium combination that lacks the necessary transaction type configuration.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for marketing planning.
  Check the configuration for transaction types under the marketing planning settings. Ensure that the transaction type is defined for the specified channel and medium.
  
  
  
  Define Transaction Type:
  
  If the transaction type is not defined, you will need to create it. This can typically be done in the following path:
  
  CRM > Marketing > Marketing Planning > Define Transaction Types
  
  
  Ensure that you assign the correct transaction type to the relevant channel and medium.
  
  
  
  Assign Transaction Type to Channel and Medium:
  
  After defining the transaction type, ensure that it is assigned to the correct channel and medium combination. This can usually be done in the same configuration area.
  
  
  
  Validate Changes:
  
  After making the necessary changes, validate the configuration by trying to execute the marketing plan again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the specific transaction types or configurations, refer to the SAP documentation or help resources for guidance on marketing planning setup.
  
  
  
  Related Information:
  
  Transaction Types: These are used to categorize different marketing activities and campaigns. Each transaction type can have specific attributes and settings that determine how it behaves in the system.
  Channels and Mediums: In marketing, channels refer to the platforms through which marketing activities are conducted (e.g., email, social media), while mediums refer to the specific methods used to deliver the marketing message (e.g., newsletters, advertisements).
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error message.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_TMPL021 error and ensure that your marketing planning configuration is complete and functional.