How To Fix CRM_MKTPL_TMPL021 - Transaction type &2 is not entered for channel &3 in medium &1

CRM_MKTPL_TMPL021 - Overview

• Message type: E = Error

• Message class: CRM_MKTPL_TMPL - Messages for Assigning Transaction Templates

• Message number: 021

• Message text: Transaction type &2 is not entered for channel &3 in medium &1

What causes this issue?

For one of the business transaction templates that is assigned to the
marketing element being processed, the transaction type &V2& is
specified, although it is not specified in the communication medium &V1&
for the communication channel &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For all business transaction templates that are assigned to the
marketing element being processed, specify a permitted business
transaction type for the communication medium &V1& and the appropriate
communication channel.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_TMPL021 - Transaction type &2 is not entered for channel &3 in medium &1 ?

  The SAP error message CRM_MKTPL_TMPL021 indicates that there is a missing configuration for a specific transaction type in the marketing planning template. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing planning and execution.
  
  Cause:
  The error message is triggered when:
  
  A transaction type (e.g., a specific marketing activity or campaign) is not defined for a particular channel (e.g., email, social media) in the specified medium (e.g., direct mail, online).
  The system is trying to process or validate a marketing plan that references a channel and medium combination that lacks the necessary transaction type configuration.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for marketing planning.
  Check the configuration for transaction types under the marketing planning settings. Ensure that the transaction type is defined for the specified channel and medium.
  
  
  
  Define Transaction Type:
  
  If the