How To Fix CRM_MKTPL_TMPL020 - Communication channel &1 is not contained in communication medium &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_TMPL - Messages for Assigning Transaction Templates

• Message number: 020

• Message text: Communication channel &1 is not contained in communication medium &2

What causes this issue?

For one of the business transaction templates that is assigned to the
communication channel, &V1& is specified, although it is not contained
in communication medium &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For all business transaction templates that are assigned to the
marketing element being processed, either specify a communication
channel permitted for communication medium &V2&, or change the
communication medium.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_TMPL020 - Communication channel &1 is not contained in communication medium &2 ?

  The SAP error message CRM_MKTPL_TMPL020 indicates that there is an issue with the communication channel configuration in the context of marketing planning or campaign management. Specifically, the error states that the specified communication channel (e.g., email, phone, etc.) is not included in the defined communication medium.
  Cause:
  
  Configuration Issue: The communication channel you are trying to use is not assigned to the communication medium in the system. This can happen if the channel was not properly configured or if there are changes in the configuration that have not been updated in the system.
  Missing Assignment: The communication channel may not be linked to the specific communication medium in the marketing planning settings.
  Data Inconsistency: There may be inconsistencies in the data or settings that lead to the system not recognizing the relationship between the communication channel and the communication medium.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO) and navigate to the relevant section for marketing or campaign management.
  Verify the configuration of communication channels and communication mediums. Ensure that the communication channel you are trying to use is correctly assigned to the communication medium.
  
  
  
  Assign Communication Channel:
  
  If the communication channel is not assigned, you will need to add it to the communication medium. This can typically be done in the configuration settings where you define communication mediums and their associated channels.
  
  
  
  Review Master Data:
  
  Check the master data for the marketing objects you are working with. Ensure that the communication channel is correctly defined and linked to the relevant marketing objects.
  
  
  
  Testing:
  
  After making the necessary changes, test the configuration by attempting to execute the process that generated the error again. Ensure that the communication channel is now recognized.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring communication channels and mediums in your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, or CRMD_ORDER for checking marketing documents.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error message.
  Support: If the issue persists after checking the configuration, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTPL_TMPL020 and ensure that your communication channels are properly configured within the communication mediums in SAP.