How To Fix CRM_MKTPL_TMPL020 - Communication channel &1 is not contained in communication medium &2

CRM_MKTPL_TMPL020 - Overview

• Message type: E = Error

• Message class: CRM_MKTPL_TMPL - Messages for Assigning Transaction Templates

• Message number: 020

• Message text: Communication channel &1 is not contained in communication medium &2

What causes this issue?

For one of the business transaction templates that is assigned to the
communication channel, &V1& is specified, although it is not contained
in communication medium &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For all business transaction templates that are assigned to the
marketing element being processed, either specify a communication
channel permitted for communication medium &V2&, or change the
communication medium.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_TMPL020 - Communication channel &1 is not contained in communication medium &2 ?

  The SAP error message CRM_MKTPL_TMPL020 indicates that there is an issue with the communication channel configuration in the context of marketing planning or campaign management. Specifically, the error states that the specified communication channel (e.g., email, phone, etc.) is not included in the defined communication medium.
  
  Cause:
  
  Configuration Issue: The communication channel you are trying to use is not assigned to the communication medium in the system. This can happen if the channel was not properly configured or if there are changes in the configuration that have not been updated in the system.
  Missing Assignment: The communication channel may not be linked to the specific communication medium in the marketing planning settings.
  Data Inconsistency: There may be inconsistencies in the data or settings that lead to the system not recognizing the relationship between the communication channel and the communication medium.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO) and navigate to the relevant section