How To Fix CRM_MKTPL_RRL021 - Enter both origin/destination airports

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_RRL - Message Class For Reward Rule

• Message number: 021

• Message text: Enter both origin/destination airports

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_RRL021 - Enter both origin/destination airports ?

  The SAP error message CRM_MKTPL_RRL021 typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with marketing planning or travel-related functionalities. This specific error indicates that both the origin and destination airports must be specified in the relevant transaction or data entry.
  Cause:
  The error arises when a user attempts to create or modify a record (such as a travel itinerary, marketing campaign, or similar) that requires the specification of both an origin and a destination airport, but one or both of these fields are left blank. This is a validation check to ensure that the necessary data is provided for processing.
  Solution:
  To resolve this error, follow these steps:
  
  
  Check Input Fields: Ensure that both the origin and destination airport fields are filled in correctly. Look for any typos or incorrect codes.
  
  
  Use Valid Airport Codes: Make sure that the airport codes you are entering are valid and recognized by the system. You may need to refer to a list of valid airport codes if you are unsure.
  
  
  Review Transaction Data: If you are working with a specific transaction or document, review all related data to ensure that all required fields are completed.
  
  
  Consult Documentation: If you are unsure about the required fields or the format, consult the SAP documentation or help resources related to the specific module you are working with.
  
  
  Check User Permissions: In some cases, user permissions may restrict access to certain fields. Ensure that you have the necessary permissions to enter data in the required fields.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or system administrator for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may provide additional context or solutions for this error.
  Transaction Codes: Familiarize yourself with the transaction codes related to marketing planning or travel management in SAP CRM, as this may help you navigate the system more effectively.
  Training Resources: If you are new to SAP CRM, consider accessing training resources or documentation to better understand how to enter data correctly.
  
  By ensuring that both the origin and destination airports are specified and valid, you should be able to resolve the error and proceed with your task in SAP CRM.