How To Fix CRM_MKTPL_LOY072 - Card type &1 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 072

• Message text: Card type &1 is invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY072 - Card type &1 is invalid ?

  The SAP error message CRM_MKTPL_LOY072, which states "Card type &1 is invalid," typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with loyalty programs or marketing activities that involve customer cards. This error indicates that the card type being referenced is not recognized or is not valid in the system.
  Cause:
  
  Invalid Card Type: The card type specified in the transaction or configuration does not exist in the system.
  Configuration Issues: The card type may not have been properly configured in the system, or it may have been deleted or deactivated.
  Data Entry Error: There may be a typographical error in the card type being entered.
  Authorization Issues: The user may not have the necessary authorizations to access or use the specified card type.
  
  Solution:
  
  
  Check Card Type Configuration:
  
  Navigate to the relevant configuration settings in SAP CRM to verify that the card type exists and is active.
  Use transaction codes like SPRO to access the configuration settings and check under the loyalty program settings.
  
  
  
  Verify Data Entry:
  
  Double-check the card type being entered for any typographical errors. Ensure that it matches the valid card types configured in the system.
  
  
  
  Consult Documentation:
  
  Review any documentation or guidelines related to the loyalty program to ensure that the correct card type is being used.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the card type. This may involve checking user roles and permissions.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be involved in managing loyalty programs.
  SAP Notes: Search for SAP Notes related to CRM_MKTPL_LOY072 for any patches or updates that may address this issue.
  Documentation: Review SAP Help documentation for CRM Loyalty Management for detailed information on card types and their configuration.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.