How To Fix CRM_MKTPL_LOY073 - Card type &1 is used more than once

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 073

• Message text: Card type &1 is used more than once

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY073 - Card type &1 is used more than once ?

  The SAP error message CRM_MKTPL_LOY073 indicates that a specific card type (denoted by &1) is being used more than once in a context where it is expected to be unique. This typically occurs in the context of loyalty programs or marketing campaigns within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Duplicate Entries: The most common cause of this error is that the same card type has been assigned to multiple entries in a loyalty program or marketing plan, which violates the uniqueness constraint.
  Configuration Issues: There may be issues in the configuration of the loyalty program or marketing plan that allow for the same card type to be assigned multiple times.
  Data Migration Issues: If data has been migrated from another system, it is possible that duplicates were introduced during the migration process.
  
  Solution:
  
  Check for Duplicates: Review the entries in the loyalty program or marketing plan to identify where the card type is being used more than once. You can do this by querying the relevant tables or using transaction codes that allow you to view the configuration.
  Remove or Modify Duplicates: Once you identify the duplicates, you can either remove the duplicate entries or modify them to ensure that each card type is unique within the context it is being used.
  Review Configuration: Check the configuration settings for the loyalty program or marketing plan to ensure that they are set up correctly and do not allow for duplicate card types.
  Data Validation: If the issue arose from data migration, perform data validation to ensure that no duplicates exist in the source data before migrating it again.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or specific transaction codes related to loyalty management to investigate the issue further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling card types in loyalty programs.
  Documentation: Review the SAP documentation related to CRM loyalty management for best practices on configuring card types and managing loyalty programs.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.