How To Fix CRM_MKTPL_KPI019 - Unexpected error while retreiving KPI measure text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_KPI - Message for KPI functionality

• Message number: 019

• Message text: Unexpected error while retreiving KPI measure text

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_KPI019 - Unexpected error while retreiving KPI measure text ?

  The SAP error message CRM_MKTPL_KPI019, which indicates "Unexpected error while retrieving KPI measure text," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with retrieving Key Performance Indicator (KPI) measure texts. This can occur due to various reasons, including configuration issues, data inconsistencies, or system errors.
  Possible Causes:
  
  Data Inconsistency: There may be missing or inconsistent data in the underlying tables that store KPI measure texts.
  Configuration Issues: The KPI measures may not be properly configured in the system, leading to retrieval errors.
  Authorization Issues: The user may not have the necessary authorizations to access the KPI measure texts.
  System Errors: There could be a temporary system error or bug affecting the retrieval process.
  Transport Issues: If the KPI measures were recently transported from another system, there may be issues with the transport process.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify that the KPI measure texts exist in the relevant tables (e.g., CRMD_MKTPL_KPI).
  Use transaction codes like SE11 or SE16 to check the data in the relevant tables.
  
  
  
  Review Configuration:
  
  Ensure that the KPI measures are correctly configured in the system. Check the settings in the relevant customizing transactions (e.g., SPRO).
  Reconfigure the KPI measures if necessary.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the KPI measure texts. This can be checked using transaction SU53 or by consulting with your security team.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any related error messages that might provide more context about the issue.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can try to debug the process to identify where the error is occurring.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  KPI Measures: Understanding how KPI measures are defined and used in SAP CRM can help in troubleshooting.
  SAP Documentation: Refer to the official SAP documentation for CRM and KPI management for more insights into configuration and troubleshooting.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTPL_KPI019 error message.