How To Fix CRM_MKTPL_KPI018 - Unexpected remote function call error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_KPI - Message for KPI functionality

• Message number: 018

• Message text: Unexpected remote function call error

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_KPI018 - Unexpected remote function call error ?

  The SAP error message CRM_MKTPL_KPI018, which indicates an "Unexpected remote function call error," typically arises in the context of SAP CRM (Customer Relationship Management) when there is an issue with the communication between different SAP systems or components. This error can occur during various operations, such as data retrieval or processing in marketing planning or analytics.
  Causes:
  
  Network Issues: Problems with the network connection between the SAP systems can lead to communication failures.
  RFC Configuration: Incorrect configuration of Remote Function Call (RFC) destinations can cause issues in calling remote functions.
  Authorization Issues: The user may not have the necessary authorizations to execute the remote function.
  System Performance: High load on the system or performance issues can lead to timeouts or failures in remote calls.
  Data Consistency: Inconsistent or corrupted data in the system can also trigger unexpected errors during function calls.
  Version Mismatch: Differences in the versions of the systems involved can lead to compatibility issues.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the systems involved. You can use tools like ping or traceroute to diagnose connectivity.
  Review RFC Configuration: Verify the RFC destination settings in transaction SM59. Ensure that the connection parameters are correct and that the connection is working properly.
  Check Authorizations: Ensure that the user executing the function has the necessary authorizations. You can check this in transaction SU53 after the error occurs.
  Monitor System Performance: Use transaction ST22 to check for dumps and SM21 for system logs to identify any performance-related issues.
  Data Consistency Check: Run consistency checks on the relevant data to ensure there are no corrupt entries. This may involve using specific transaction codes or reports depending on the data involved.
  Update Systems: If there are known issues with the version of the software, consider applying patches or updates to ensure compatibility.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. You can search for the error message or related keywords.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59 (RFC Destinations), ST22 (Dump Analysis), and SM21 (System Log) for troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.