How To Fix CRM_MKTPL_EAI068 - Error while reading assigned product categories

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 068

• Message text: Error while reading assigned product categories

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI068 - Error while reading assigned product categories ?

  The SAP error message CRM_MKTPL_EAI068 indicates that there is an issue while reading the assigned product categories in the context of SAP CRM (Customer Relationship Management) and Marketing. This error typically arises during processes that involve product categorization, such as when trying to access or manipulate marketing plans, campaigns, or product-related data.
  Causes:
  
  Missing Product Categories: The product categories that are being referenced may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the product categories.
  Data Inconsistencies: There may be inconsistencies or corruption in the data related to product categories.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error.
  Integration Issues: If the system is integrated with other systems (like ERP), there may be issues in data transfer or synchronization.
  
  Solutions:
  
  Check Product Categories: Verify that the product categories exist in the system. You can do this by navigating to the relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) and checking the product category assignments.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the product categories. This can be checked in the user roles and profiles.
  Data Consistency Check: Run consistency checks on the product category data. You can use transaction codes like SE11 to check the database tables for inconsistencies.
  Configuration Review: Review the configuration settings related to product categories in the CRM system. Ensure that all necessary settings are correctly configured.
  Integration Monitoring: If the issue is related to integration with other systems, check the integration logs for any errors or warnings that might indicate data transfer issues.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 for data checks.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  Documentation: Review SAP documentation related to CRM and product categories for additional insights and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the CRM_MKTPL_EAI068 error and implement a suitable solution.