How To Fix CRM_MKTPL_EAI067 - Error while reading assigned product groups

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 067

• Message text: Error while reading assigned product groups

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI067 - Error while reading assigned product groups ?

  The SAP error message CRM_MKTPL_EAI067 indicates that there is an issue while reading assigned product groups in the context of SAP CRM (Customer Relationship Management). This error typically arises in scenarios involving marketing planning or product management where the system is unable to retrieve the necessary product group data.
  Causes:
  
  Missing Product Group Data: The product groups that are being referenced may not exist in the system or may not be properly assigned to the relevant marketing plan or campaign.
  Authorization Issues: The user may not have the necessary authorizations to access the product groups or related data.
  Data Inconsistencies: There may be inconsistencies or corruption in the data related to product groups, such as missing entries in the database.
  Configuration Issues: Incorrect configuration settings in the CRM system could lead to this error when trying to access product groups.
  Technical Issues: There could be underlying technical issues, such as problems with the database or connectivity issues.
  
  Solutions:
  
  Check Product Group Assignments: Verify that the product groups are correctly assigned to the relevant marketing plans or campaigns. Ensure that the product groups exist in the system.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the product groups. This may involve checking user roles and permissions in the SAP system.
  Data Consistency Check: Perform a data consistency check to identify any inconsistencies or missing data related to product groups. This may involve running specific reports or transactions in SAP.
  Configuration Review: Review the configuration settings related to product groups in the CRM system. Ensure that all necessary settings are correctly configured.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical team to investigate any underlying technical issues or database problems.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to check the details of marketing plans and product groups.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for CRM marketing and product management for more detailed information on managing product groups and resolving related issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution. If the problem continues, further investigation may be necessary, potentially involving SAP support.