How To Fix CRM_MKTPL_DEFAULTS036 - Enter a sales area valid for this planning account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_DEFAULTS - Marketing Planner Defaults

• Message number: 036

• Message text: Enter a sales area valid for this planning account

What causes this issue?

You have entered an invalid sales area for this account.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entry or use the input help to select another sales area.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_DEFAULTS036 - Enter a sales area valid for this planning account ?

  The SAP error message CRM_MKTPL_DEFAULTS036 indicates that there is an issue with the sales area configuration for a planning account in the SAP CRM system. This error typically arises when the system cannot find a valid sales area associated with the planning account you are trying to use.
  Cause:
  
  Missing Sales Area: The planning account does not have a valid sales area assigned to it. A sales area is a combination of sales organization, distribution channel, and division.
  Incorrect Configuration: The sales area may not be properly configured in the system, or the planning account may not be linked to any sales area.
  Data Inconsistency: There may be inconsistencies in the master data related to the planning account or sales area.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Planning Account:
  
  Go to the planning account in question and verify if it has a valid sales area assigned.
  Ensure that the sales organization, distribution channel, and division are correctly set up.
  
  
  
  Assign Sales Area:
  
  If the sales area is missing, you can assign a valid sales area to the planning account. This can typically be done in the account management section of SAP CRM.
  Navigate to the relevant transaction (e.g., BP for Business Partner) and check the sales area assignment.
  
  
  
  Review Configuration:
  
  Ensure that the sales area configuration is correct in the system. This includes checking the settings in the relevant customizing transactions (e.g., SPRO).
  Verify that the sales organization, distribution channel, and division are active and correctly configured.
  
  
  
  Data Consistency Check:
  
  Run any necessary data consistency checks to ensure that there are no discrepancies in the master data.
  You may need to consult with your SAP Basis or technical team if there are underlying data issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on managing sales areas and planning accounts.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_MKTPL (Marketing Planning), and SPRO (Customizing).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to planning accounts and sales area assignments.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM.