How To Fix CRM_MKTPL_COND_IF069 - Condition records for product segment &1 have been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_COND_IF - TPM: Generating Condition Records from Campaign

• Message number: 069

• Message text: Condition records for product segment &1 have been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_COND_IF069 - Condition records for product segment &1 have been deleted ?

  The SAP error message CRM_MKTPL_COND_IF069 indicates that condition records for a specific product segment have been deleted. This message typically arises in the context of SAP Customer Relationship Management (CRM) when the system is trying to access condition records that no longer exist.
  Cause:
  
  Deletion of Condition Records: The most straightforward cause is that the condition records for the specified product segment (indicated by &1) have been deleted from the system. This could happen due to manual deletion, data migration, or data cleansing activities.
  Data Inconsistency: There may be inconsistencies in the database, possibly due to incomplete transactions or errors during data updates.
  Configuration Issues: Incorrect configuration settings in the CRM system could lead to the system not being able to find the necessary condition records.
  
  Solution:
  
  Check Condition Records: Verify if the condition records for the specified product segment still exist in the system. You can do this by navigating to the relevant transaction (e.g., using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H) and checking the condition records.
  Recreate Condition Records: If the records have indeed been deleted and are required for business processes, you may need to recreate them. This can be done through the appropriate transaction for maintaining condition records.
  Review Deletion Logs: If you suspect that the records were deleted unintentionally, check the deletion logs or audit trails to understand when and why the records were removed.
  Data Consistency Check: Run consistency checks in the system to identify any other potential issues that may have arisen due to the deletion of these records.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing condition records, such as VK11 (Create Condition), VK12 (Change Condition), and VK13 (Display Condition).
  SAP Notes: Check for any SAP Notes that might address this specific error message or provide guidance on best practices for managing condition records.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTPL_COND_IF069 error message.