How To Fix CRM_MKTPL_CC003 - Trade promotion &1 has critical change; account information has changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_CC - Show the rule errors.

• Message number: 003

• Message text: Trade promotion &1 has critical change; account information has changed

What causes this issue?

The trade promotion failed the critical change check. The account data
has changed.

System Response

Modifying and approved trade promotion can trigger a critical change
check.

How to fix this error?

The trade promotion may be subject to the approval process.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_CC003 - Trade promotion &1 has critical change; account information has changed ?

  The SAP error message CRM_MKTPL_CC003 indicates that there has been a critical change in a trade promotion, specifically that the account information associated with the promotion has changed. This can occur in the context of SAP Customer Relationship Management (CRM) and is often related to trade promotion management.
  Cause:
  
  Account Changes: The error typically arises when there are changes to the account information (e.g., customer details, pricing, or conditions) that are linked to the trade promotion.
  Data Consistency: The system detects that the changes made to the account information could affect the validity or applicability of the trade promotion.
  Promotion Status: The promotion may be in a status that does not allow for certain changes, or the changes may violate business rules set within the system.
  
  Solution:
  
  Review Changes: Check the changes made to the account information. Identify what specific changes triggered the error.
  Validate Promotion: Ensure that the trade promotion is still valid with the new account information. You may need to adjust the promotion details to align with the updated account data.
  Reprocess Promotion: If necessary, reprocess the trade promotion to reflect the changes. This may involve updating the promotion or reactivating it.
  Consult Documentation: Refer to SAP documentation or your organization's guidelines on handling trade promotions and account changes.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to trade promotions, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  Customization: Check if there are any customizations in your SAP environment that might affect how trade promotions and account information are handled.
  Business Rules: Understand the business rules configured in your SAP system regarding trade promotions, as these can impact how changes are processed.
  Testing: If you are making changes in a development or test environment, ensure that you thoroughly test the changes before applying them to the production environment.
  
  By following these steps, you should be able to address the CRM_MKTPL_CC003 error and ensure that your trade promotions are correctly aligned with the account information.