How To Fix CRM_MKTPL_ACT_EXEC023 - Status change failed; status inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_ACT_EXEC - Messages for action execution

• Message number: 023

• Message text: Status change failed; status inconsistent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_ACT_EXEC023 - Status change failed; status inconsistent ?

  The SAP error message CRM_MKTPL_ACT_EXEC023 indicates that there is a failure in changing the status of a marketing plan or activity due to an inconsistency in the status. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to execute or update marketing activities.
  Causes:
  
  Inconsistent Status: The status of the marketing plan or activity may not be in a valid state for the operation you are trying to perform. For example, if the activity is already completed or canceled, you may not be able to change its status.
  Missing Dependencies: There may be dependencies or prerequisites that have not been met, such as required approvals or linked activities that need to be completed first.
  Data Integrity Issues: There could be issues with the underlying data, such as missing or incorrect entries in related tables that manage the status transitions.
  Custom Logic: If there are custom enhancements or business logic implemented in the system, they might be interfering with the standard status change process.
  
  Solutions:
  
  Check Current Status: Review the current status of the marketing plan or activity. Ensure that it is in a state that allows for the desired status change.
  Review Dependencies: Ensure that all prerequisites and dependencies are satisfied. This may involve checking related activities or approvals.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the database that may be causing the issue. This may involve running specific reports or transactions to validate the data.
  Transaction Logs: Check transaction logs or application logs for more detailed error messages that can provide insights into what specifically is causing the status change to fail.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or known issues.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide patches or additional guidance based on the specific version of your SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I.
  SAP Notes: Search for SAP Notes related to CRM_MKTPL_ACT_EXEC023 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with user forums or communities where SAP professionals discuss similar issues. This can provide insights from others who have faced the same error.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTPL_ACT_EXEC023 error message.