How To Fix CRM_MKTPL_ACT_EXEC024 - Status change failed; status not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_ACT_EXEC - Messages for action execution

• Message number: 024

• Message text: Status change failed; status not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_ACT_EXEC024 - Status change failed; status not allowed ?

  The SAP error message CRM_MKTPL_ACT_EXEC024 with the description "Status change failed; status not allowed" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to change the status of a marketing plan or activity to a status that is not permitted by the system's configuration.
  Causes:
  
  Status Configuration: The status you are trying to set may not be allowed based on the current status of the marketing plan or activity. Each status may have specific allowed transitions defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the marketing plan or activity.
  Business Rules: There may be business rules or logic implemented in the system that restrict certain status changes based on specific conditions.
  Incomplete Data: Required fields or data may be missing, preventing the status change from being processed.
  
  Solutions:
  
  
  Check Status Configuration:
  
  Review the status management configuration in the SAP system to ensure that the desired status change is allowed. This can typically be done in the customizing settings (transaction code SPRO).
  Navigate to the relevant configuration path for CRM and check the status profiles and allowed transitions.
  
  
  
  Review User Authorizations:
  
  Ensure that the user attempting to make the status change has the necessary authorizations. This can be checked using transaction code SU53 or by consulting with your security team.
  
  
  
  Examine Business Rules:
  
  Investigate any business rules or logic that may be preventing the status change. This may involve checking custom code or enhancements that could be affecting the status transitions.
  
  
  
  Validate Data Completeness:
  
  Ensure that all required fields and data are filled out correctly before attempting to change the status. Check for any mandatory fields that may be missing.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user guides related to the marketing plan or activity status changes to understand the allowed transitions and any specific requirements.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical assistance from an ABAP developer or SAP support.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and marketing activities.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be patches or updates that address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.