How To Fix CRM_MKTPL748 - E-mail address is ignored if the sender is maintained

CRM_MKTPL748 - Overview

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 748

• Message text: E-mail address is ignored if the sender is maintained

What causes this issue?

You have entered a value for Sender as well as for E-Mail Address.

System Response

When executing the campaign, only the Sender is taken into account and
the E-Mail Address will be ignored.

How to fix this error?

Maintain either the Sender or the E-Mail Address.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_MKTPL748 - Details

• The SAP error message CRM_MKTPL748 indicates that an email address specified in a marketing campaign or related activity is being ignored because a sender email address has already been maintained in the system. This is a common scenario in SAP CRM when dealing with email communications, particularly in marketing scenarios.
  
  Cause:
  The error occurs because the system is designed to prioritize the sender email address that has been configured in the system over any individual email addresses specified for the recipients. This is a safeguard to ensure that emails are sent from a consistent and recognized sender address, which can help with deliverability and branding.
  
  Solution:
  To resolve this error, you can consider the following options:
  
  
  Check Sender Configuration:
  
  Review the sender email address that has been maintained in the system. If it is appropriate for the campaign, you may not need to specify an additional email address for the sender.
  
  
  
  Remove Sender Email:
  
  If you want to