How To Fix CRM_MKTPL748 - E-mail address is ignored if the sender is maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 748

• Message text: E-mail address is ignored if the sender is maintained

What causes this issue?

You have entered a value for Sender as well as for E-Mail Address.

System Response

When executing the campaign, only the Sender is taken into account and
the E-Mail Address will be ignored.

How to fix this error?

Maintain either the Sender or the E-Mail Address.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL748 - E-mail address is ignored if the sender is maintained ?

  The SAP error message CRM_MKTPL748 indicates that an email address specified in a marketing campaign or related activity is being ignored because a sender email address has already been maintained in the system. This is a common scenario in SAP CRM when dealing with email communications, particularly in marketing scenarios.
  Cause:
  The error occurs because the system is designed to prioritize the sender email address that has been configured in the system over any individual email addresses specified for the recipients. This is a safeguard to ensure that emails are sent from a consistent and recognized sender address, which can help with deliverability and branding.
  Solution:
  To resolve this error, you can consider the following options:
  
  
  Check Sender Configuration:
  
  Review the sender email address that has been maintained in the system. If it is appropriate for the campaign, you may not need to specify an additional email address for the sender.
  
  
  
  Remove Sender Email:
  
  If you want to use the specific email address that you have provided, you can remove or clear the sender email address from the configuration. This will allow the system to use the specified email address instead.
  
  
  
  Adjust Campaign Settings:
  
  Depending on your marketing campaign settings, you may have options to configure how sender information is handled. Check the campaign settings to see if there are options to allow for overriding the sender email.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on email configuration in your specific version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert who can provide tailored advice based on your system configuration.
  
  
  
  Related Information:
  
  Email Configuration in SAP CRM: Understanding how email settings are configured in SAP CRM can help prevent similar issues in the future.
  Marketing Campaign Management: Familiarize yourself with the best practices for managing marketing campaigns in SAP CRM, including sender and recipient configurations.
  SAP Notes and Knowledge Base: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  
  By following these steps, you should be able to resolve the CRM_MKTPL748 error and ensure that your email communications are sent as intended.