How To Fix CRM_MKTPL747 - Consider executing the campaign without entering a sender

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 747

• Message text: Consider executing the campaign without entering a sender

What causes this issue?

You have entered a sender.

System Response

When you enter a sender, the system sends all responses to the sender.
These responses include the following:
- Replies from the recipients of the personalized mail
- Bounces, where the personalized mail does not reach its intended
recipient
and is returned to the sender
Particularly in high-volume campaign execution, the number of responses
could be very large.

How to fix this error?

Consider executing the campaign without entering a sender.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL747 - Consider executing the campaign without entering a sender ?

  The SAP error message CRM_MKTPL747 typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to execute a marketing campaign without specifying a sender. This can happen in various scenarios, such as when you are setting up a campaign for email marketing or other communication channels.
  Cause:
  The error message indicates that the system requires a sender to be defined for the campaign execution. The sender is crucial for communication purposes, as it identifies who the recipients will see as the source of the message. If no sender is specified, the system cannot proceed with the campaign execution.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Define a Sender:
  
  Go to the campaign management area in SAP CRM.
  Open the specific campaign that you are trying to execute.
  Look for the section where you can specify the sender details (this may vary based on your SAP version).
  Enter the required sender information, such as the sender's name, email address, or any other relevant details.
  
  
  
  Check Sender Settings:
  
  Ensure that the sender you are trying to use is correctly configured in the system. This includes checking if the sender is active and has the necessary permissions to send communications.
  
  
  
  Review Campaign Settings:
  
  Double-check the overall settings of the campaign to ensure that all required fields are filled out correctly. Sometimes, other missing information can also lead to errors.
  
  
  
  Test the Campaign:
  
  After entering the sender information, try executing the campaign again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the sender configuration or campaign setup, refer to the SAP documentation or help resources specific to your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue continues after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user executing the campaign has the necessary roles and authorizations to define a sender and execute campaigns.
  Campaign Execution Logs: Review any logs or error messages generated during the campaign execution process for additional insights.
  
  By following these steps, you should be able to resolve the CRM_MKTPL747 error and successfully execute your marketing campaign.