How To Fix CRM_MKTPL746 - Combination between medium and execution scenario is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 746

• Message text: Combination between medium and execution scenario is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL746 - Combination between medium and execution scenario is not allowed ?

  The SAP error message CRM_MKTPL746 indicates that there is an issue with the combination of the medium and execution scenario in a marketing plan or campaign. This error typically arises when the system detects that the selected medium (e.g., email, phone, direct mail) is not compatible with the chosen execution scenario (e.g., campaign execution, follow-up actions).
  Causes:
  
  Incompatible Medium and Execution Scenario: The selected medium may not be allowed for the specific execution scenario you are trying to use. For example, if you are trying to execute a campaign via email but the execution scenario is set for direct mail, this error will occur.
  Configuration Issues: There may be configuration settings in the SAP system that restrict certain combinations of mediums and execution scenarios.
  Missing Customization: If the system has been customized, it is possible that the necessary settings to allow the combination of the selected medium and execution scenario have not been implemented.
  
  Solutions:
  
  Check Medium and Execution Scenario: Review the selected medium and execution scenario in your marketing plan or campaign. Ensure that they are compatible. You may need to change one of them to a valid combination.
  Review Configuration Settings: Consult with your SAP administrator or a functional consultant to review the configuration settings related to marketing execution. They can check if the medium and execution scenario combinations are correctly defined in the system.
  Update Customization: If the system has been customized, ensure that the necessary configurations are in place to allow the desired combinations. This may involve updating the customizing settings in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on valid combinations of mediums and execution scenarios.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access the marketing documents and check the details of the campaign.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  Testing: After making changes, conduct tests to ensure that the error no longer occurs and that the marketing campaign can be executed as intended.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.