How To Fix CRM_MKTPL744 - You cannot use high volume segment &1 with campaign type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 744

• Message text: You cannot use high volume segment &1 with campaign type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL744 - You cannot use high volume segment &1 with campaign type &2 ?

  The SAP error message CRM_MKTPL744 indicates that there is an issue with using a high-volume segment in conjunction with a specific campaign type. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to create or execute a marketing campaign.
  Cause:
  The error occurs due to the following reasons:
  
  Incompatibility of Segment and Campaign Type: The high-volume segment you are trying to use is not compatible with the selected campaign type. Certain campaign types may have restrictions on the types of segments that can be used.
  Configuration Settings: The system configuration may not allow the use of high-volume segments for the specified campaign type. This could be due to settings in the marketing planning or campaign management configuration.
  Data Issues: There may be issues with the data in the segment or the campaign type that prevent them from being used together.
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Segment and Campaign Type Compatibility:
  
  Review the documentation or configuration settings to ensure that the high-volume segment is allowed for the selected campaign type. You may need to select a different campaign type that is compatible with high-volume segments.
  
  
  
  Modify Campaign Type:
  
  If the current campaign type does not support high-volume segments, consider changing the campaign type to one that does. This may involve creating a new campaign or modifying the existing one.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system related to marketing campaigns and segments. Ensure that the settings allow for the use of high-volume segments with the desired campaign type.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking compatibility and configuration, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  SAP CRM Documentation: Review the official SAP documentation for CRM marketing to understand the limitations and configurations related to segments and campaign types.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing planning and campaign management, such as CRMD_ORDER for managing campaigns.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.