How To Fix CRM_MKTPL714 - &1 customers found with that ID; system selects the first one on the list

CRM_MKTPL714 - Overview

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 714

• Message text: &1 customers found with that ID; system selects the first one on the list

What causes this issue?

Multiple customers have the ID, which you have entered. The system has
selected the first one in the list.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please use unique IDs for your customers even if they are part of
different hierarchies.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL714 - &1 customers found with that ID; system selects the first one on the list ?

  The SAP error message CRM_MKTPL714 indicates that there are multiple customers found with the same ID in the system, and as a result, the system is defaulting to the first customer in the list. This can occur in various scenarios, such as when trying to create or manage marketing plans, campaigns, or other customer-related activities in SAP CRM.
  
  Cause:
  
  Duplicate Customer Records: The primary cause of this error is the existence of duplicate customer records in the database. This can happen due to data entry errors, system migrations, or integration issues where the same customer is created multiple times.
  Incorrect Search Criteria: The search criteria used to retrieve customer records may not be specific enough, leading to multiple matches.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP or third-party applications), inconsistencies in customer data can lead to duplicates.
  
  
  Solution:
  
  Identify Duplicates: Use transaction codes like BP (Business Partner) or CRM to