How To Fix CRM_MKTPL712 - Assigned planning account with GUID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 712

• Message text: Assigned planning account with GUID &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL712 - Assigned planning account with GUID &1 does not exist ?

  The SAP error message CRM_MKTPL712 indicates that the system is unable to find a planning account associated with the provided GUID (Globally Unique Identifier). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with marketing planning or account management.
  Cause:
  
  
  Non-Existent Planning Account: The GUID provided does not correspond to any existing planning account in the system. This could be due to:
  
  The account was deleted or never created.
  There is a typo or error in the GUID being referenced.
  The account is in a different client or system.
  
  
  
  Authorization Issues: The user may not have the necessary authorizations to view or access the planning account.
  
  
  Data Consistency Issues: There may be inconsistencies in the database, such as missing entries or corruption.
  
  
  Solution:
  
  
  Verify the GUID: Check the GUID provided in the error message to ensure it is correct. You can do this by:
  
  Searching for the planning account in the relevant transaction (e.g., using transaction code CRMD_ORDER or similar).
  Ensuring that the GUID is correctly formatted and corresponds to an existing account.
  
  
  
  Check Account Existence: Use transaction codes like BP (Business Partner) or CRMD_ORDER to verify if the planning account exists in the system.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the planning account. This can be done by checking the user roles and authorizations in the SAP system.
  
  
  Data Consistency Check: If the account should exist but is not found, consider running consistency checks or data repair transactions to ensure that the database is in a consistent state.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM and marketing planning for any specific guidance or known issues related to this error.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message, the GUID in question, and any relevant context to help diagnose the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRM_MKTPL (Marketing Planning) for navigating and troubleshooting.
  SAP Notes: Check SAP Notes for any patches or updates that may address this specific error.
  User Roles: Review user roles and authorizations in the SAP system to ensure proper access rights.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.