How To Fix CRM_MKTPL360 - Failed task; resubmission deactivated; error: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 360

• Message text: Failed task; resubmission deactivated; error: &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL360 - Failed task; resubmission deactivated; error: &1 ?

  The SAP error message CRM_MKTPL360 indicates that a task has failed in the context of the SAP Customer Relationship Management (CRM) system, specifically related to marketing planning or execution. The message also states that resubmission is deactivated, which means that the system will not automatically attempt to retry the failed task.
  Cause:
  The error can be caused by various factors, including but not limited to:
  
  Data Issues: There may be missing or incorrect data in the marketing plan or related objects.
  Configuration Problems: Incorrect configuration settings in the CRM system can lead to task failures.
  System Performance: If the system is under heavy load or if there are performance issues, tasks may fail.
  Authorization Issues: The user executing the task may not have the necessary permissions to perform the action.
  Technical Errors: There could be bugs or issues in the underlying code or processes that are being executed.
  
  Solution:
  To resolve the CRM_MKTPL360 error, you can follow these steps:
  
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into what caused the failure.
  Data Validation: Ensure that all required data for the marketing task is complete and correct. Check for any missing or invalid entries.
  Configuration Review: Verify the configuration settings related to marketing planning and execution. Ensure that they are set up correctly.
  Performance Monitoring: Check the system performance and resource utilization. If the system is under heavy load, consider scheduling tasks during off-peak hours.
  User Authorizations: Ensure that the user has the necessary authorizations to execute the task. You can check this in transaction SU53 or by consulting with your security team.
  Manual Resubmission: If resubmission is deactivated, you may need to manually correct the issue and then re-execute the task.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging.
  Documentation: Review SAP documentation related to CRM marketing processes for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the CRM_MKTPL360 error and implement a solution to resolve it.