How To Fix CRM_MKTPL340 - Account &1 contains blocked business partner &2 and cannot be used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 340

• Message text: Account &1 contains blocked business partner &2 and cannot be used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL340 - Account &1 contains blocked business partner &2 and cannot be used ?

  The SAP error message CRM_MKTPL340 indicates that a specific account (business partner) is blocked and cannot be used in the context of a marketing plan or related activities. This error typically arises in the SAP Customer Relationship Management (CRM) module when trying to perform actions involving business partners that have been marked as blocked.
  Cause:
  
  Blocked Business Partner: The primary cause of this error is that the business partner (BP) referenced in the error message is blocked in the system. This could be due to various reasons, such as:
  
  The business partner has been marked as inactive or blocked by a user.
  The business partner has outstanding issues or compliance concerns that require blocking.
  The business partner is not allowed to participate in certain activities due to internal policies.
  
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Business Partner Status:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner number mentioned in the error message.
  Check the status of the business partner to see if it is marked as blocked or inactive.
  
  
  
  Unblock the Business Partner:
  
  If the business partner is indeed blocked, you will need to unblock it. This can typically be done by:
  
  Editing the business partner details and changing the status from blocked to active.
  Ensure that you have the necessary authorizations to make this change.
  
  
  
  
  
  Review Blocking Reasons:
  
  If the business partner is blocked for a specific reason (e.g., compliance issues), you may need to address those issues before unblocking.
  Consult with relevant departments (e.g., compliance, finance) to understand why the business partner was blocked.
  
  
  
  Consult Documentation:
  
  Review any internal documentation or guidelines regarding business partner management to ensure compliance with company policies.
  
  
  
  Test the Changes:
  
  After unblocking the business partner, try to perform the action again that resulted in the error to confirm that the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners and CRM_MKTPL for marketing planning.
  Authorization: Ensure that you have the necessary authorizations to view and modify business partner statuses.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to business partner blocking.
  Documentation: Review SAP Help documentation for more details on business partner management and error handling.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or a technical consultant for further assistance.