How To Fix CRM_MKTPL248 - Employee responsible &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 248

• Message text: Employee responsible &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL248 - Employee responsible &1 does not exist ?

  The SAP error message CRM_MKTPL248 indicates that the employee responsible (identified by the employee ID &1) does not exist in the system. This error typically occurs in the context of marketing planning or related CRM activities where an employee is assigned to a task, but the system cannot find the corresponding employee record.
  Cause:
  
  Non-Existent Employee ID: The employee ID entered does not exist in the SAP system.
  Inactive Employee: The employee record may exist but is marked as inactive or has been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the employee record.
  Data Synchronization Issues: If the system is integrated with other systems (like HR), there may be synchronization issues leading to missing employee data.
  
  Solution:
  
  Verify Employee ID: Check the employee ID entered in the transaction. Ensure that it is correct and exists in the system.
  Check Employee Status: Use transaction code PA20 (Display HR Master Data) to check if the employee is active. If the employee is inactive, you may need to reactivate the record or assign a different employee.
  Review Authorizations: Ensure that the user has the necessary authorizations to access employee data. This may require coordination with your SAP security team.
  Data Consistency Check: If the system is integrated with other modules (like HR), ensure that the data is consistent and synchronized. You may need to run data consistency checks or consult with your technical team.
  Consult HR Module: If the issue persists, consult with the HR module team to ensure that the employee data is correctly maintained and that there are no underlying issues.
  
  Related Information:
  
  Transaction Codes: 
  
  PA20: Display HR Master Data
  PA30: Maintain HR Master Data
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to employee management in the CRM module for further insights.
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or consult SAP's support portal for more specific guidance.